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03/31/2020

How Advance Auto Parts is Helping Others in these Uncertain Times

By Tom Greco

Like businesses, governments, communities and families around the world, we are being challenged in ways we could not have anticipated by the global coronavirus pandemic. Through this blog, I plan to share regular updates on how this crisis is unfolding at Advance Auto Parts, starting with a message about how we are helping others right now and why the U.S. government has deemed our business essential during this crisis.

First and foremost, nothing is more important than the health and safety of our Team Members and our Customers. That has always been the case at Advance; however, in the midst of a global pandemic, it has taken on an entirely new meaning. In times of great uncertainty, our customers need safe, working vehicles to ensure they can get to essential jobs and have easy access to food, supplies and medical assistance. In the last few weeks, our Advance Team Members, including our network of Carquest Independent partners, have been working tirelessly and making tremendous personal sacrifices to support our customers.

I’ve seen and heard many stories about our Team Members topping off the oil in police vehicles, changing a battery for an emergency room doctor and changing wiper blades for a customer who needs her vehicle to pick up food and supplies. These stories are great examples of why we do what we do. They also highlight the important role we are playing in helping the world get through this difficult time. Stated simply, I could not be prouder of our Team Members and Independent Partners who are the true heroes here.

We are also doing our best to adapt and find different ways to serve our customers to keep both Team Members and customers safe. This includes our new “Advance Same Day” Curbside, where customers order online and can have the product brought right out to their vehicles for a contactless experience.In addition, we’ve introduced “Advance Same Day” Ship to Home Delivery Service where we’ve waived the delivery fee to ensure our customers can get what they need urgently at no charge. For our professional customers, we are delivering parts in a way that reduces human interaction and adhering to protocols individual repair shops are putting in place. We are also providing tools like MotoVisuals, our cloud-based library that contains hundreds of service and repair animations, so mechanics can virtually explain complicated jobs to their customers.

Following guidance from the Centers for Disease Control and other health officials, we have safety measures in place to help slow the spread of COVID-19. This includes encouraging Team Members to stay home when sick, frequently wash their hands, practice social distancing and increase store sanitation practices.

The next several weeks will bring many uncertainties, and we will continue to monitor the situation and adapt our approach as needed. For now, thanks to the tireless efforts of thousands of Team Members around the country, we are open and here to help and support our customers. Working together, I know we will make it through this challenging time.


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